IVR software from DSC uses DTMF signaling as the primary user communication method. To view other call processing features, please visit our phone system features web page.ĭSC software utilizes DTMF signaling in our award winning computer telephony software applications. Other multi-frequency systems are used for signaling internal to the telephone network.Ĭontact DSC to learn more about our CTI software employing DTMF phone keypad signaling features. The version of DTMF used for telephone tone dialing is known by the trademarked term Touch-Tone, and is standardised by ITU-T Recommendation Q.23. These entered key codes are referred to as Dual-Tone Multi-Frequency (DTMF).ĭual-tone multi-frequency (DTMF) signaling is used for telephone signaling over the line in the voice-frequency band to the call switching center. One of the means that this software uses to process user requests and to route phone calls is the phone keypad entries entered by the user. Inbound phone calls are processed using our IVR software and automatic call distribution (ACD) system that answers calls without an operator. DSC offers CTI Software and phone systems as well as outsourced contact center services that employ this computer telephony technology. provides automated answering solutions using computer telephony technology for the call center industry. CALL CENTER TECHNOLOGYĭual-Tone Multi-Frequency Processing DTMF Recognition Telephony Applicationsĭatabase Systems Corp.
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